Privacy Policy

Last updated: 22 October 2026. This policy explains how Fortunica Casino collects, uses, stores, discloses and protects your personal information when you use our website, mobile applications and services in Australia.

Who We Are

Fortunica Casino (“we”, “us”, “our”) operates an online gaming platform available to players in Australia. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable state and territory laws.

Information We Collect

We collect information that is reasonably necessary to provide our services, verify your identity, process payments and meet legal obligations. This may include:

  • Identity and contact details — name, date of birth, email address, phone number, residential address.
  • Account and verification data — username, password, government-issued ID documents, proof of address.
  • Payment information — transaction history, payment method details (processed by secure third-party providers).
  • Technical and usage data — IP address, device identifiers, browser type, pages visited, time on site, clicks and game history.
  • Marketing and communication preferences — opt-in status and records of correspondence.
  • Responsible gaming records — deposit limits, self-exclusion and cooling-off requests.

How We Use Your Information

We use personal information for the following purposes:

  • To create and manage your account, and provide customer support.
  • To verify identity, age and residency, and prevent fraud, money laundering and other illegal activity.
  • To process deposits, withdrawals and bonuses.
  • To comply with legal, regulatory and responsible-gambling obligations.
  • To analyse usage, improve our website, games and promotions, and personalise your experience.
  • To send service messages and, where you have consented, marketing communications.

Disclosure of Information

We do not sell your personal information. We may disclose it to trusted third parties who assist us in operating the platform, subject to strict confidentiality and data-protection obligations. These include payment processors, identity-verification services, game providers, IT and hosting suppliers, marketing platforms, and regulators or law-enforcement agencies where required by law.

We use cookies and similar technologies for essential site functionality, analytics and personalised content. Details of the cookies we use and how to manage them are set out in our Cookies Policy.

Security and Retention

We use industry-standard technical and organisational measures, including encryption, firewalls and access controls, to protect your information from unauthorised access, loss or misuse. Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to satisfy legal, accounting and reporting requirements, after which it is securely destroyed or de-identified.

Your Rights

Under the Privacy Act 1988 (Cth) and the APPs, you may request access to, or correction of, the personal information we hold about you. You may also opt out of direct marketing at any time. To exercise these rights, please contact our Privacy Officer using the details below. We will respond within a reasonable period.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact:

Privacy Officer
Fortunica Casino
Email: [email protected]

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).